For stay seekers
Use the registered contact flow, inspect the property, verify the person collecting payment and ask for written receipts and terms.
Trust & Safety
PM24 combines verified mobile access, property ownership workflows and reporting channels to improve trust.
For property teams
Keep listing details current, use assigned staff accounts, avoid sharing owner OTPs and record payments through authorised workflows.
Report concerns
Report inaccurate details, impersonation, unsafe conduct or suspicious payment requests at Report a Property.